FAQs

Q?

What do you consider Antique or Vintage?

A.

As a general rule, anything over 100 years old is Antique.  We consider anything over 30 years old Vintage, although we've seen items that are 20 years old be called vintage, we are a bit more conservative.

Q?

ADDITIONAL QUESTIONS

A.

If you have questions about our ordering policies, how to order, or anything else not answered here, please contact us using the Contact Form provided or email us at support@antigotrunk.com and we will respond within 24 hrs. Please provide your phone number if you would like a call back instead of email response.

Q?

Do you accept returns?

A.

Please make sure you love the item before purchasing. The majority of our items have limited quantities or there’s only one available therefore we cannot accept returns or replace your item. If there’s a problem with your order, please let us know ASAP using the Contact Us form provided or email us at support@antigotrunk.com and we will do our very best to make things right.

  • Please note that if an item is returned, the shipping cost will be deducted from the refund.

Q?

How long will it take for my order to arrive?

A.

You should expect to receive your order within five (5) to ten (10) working days upon payment verification. If you experience delays in receiving your order, contact us immediately using the Contact Form provided or email us at support@antigotrunk.com and we will help to confirm the status of your order.

Q?

Can I put an item on hold?

A.

Due to the nature of our business and the limited quantities available on many items, we cannot hold any items. Once it’s gone, it’s gone.

Q?

Where do you ship to?

A.

We ship within the contiguous United States at standard rates and many of our items ship for free. If you are located in Alaska, Hawaii or Puerto Rico and would like to purchase an item, please contact us first for shipping rates using the Contact Form provided or email us at support@antigotrunk.com. Typically, those rates are much higher, we want you to be well advised of all fees prior to placing your order with us.

Q?

How do I pay for an item?

A.

We take all major credit cards: MasterCard, Visa, Discover and American Express. Also, Debit cards as long as they have a Visa or MC logo and Paypal payments are also accepted.

Q?

Do you clean or restore items prior to selling?

A.

We try to keep items in their original condition as far as possible. If an item has been cleaned or restored in anyway, (only if extremely necessary), be it painted or another original finish, we will clearly mark this within the item’s description.
Many people enjoy the darker patina that builds on silver and silver-plated pieces over time. We will always show the piece in its current condition. If you enjoy the bright shine of polished silver, let us know, we will clean it before we ship. Just ask, it’s our free service!

Q?

Are all the items authentic antiques?

A.

We deal in vintage and antiques items from a wide range of dates ranging from around 1890 to the 1980's. We also sell reproductions, hard to find items, discontinued items, and new items with an antique look and feel. All items listed have a “Condition” statement and will always be clearly marked as such if not a genuine antique or vintage item. However, every piece we sell is hand selected for genuineness and quality.